Apache OpenOffice (AOO) Bugzilla – Issue 74944
new chart: assertions with extensions
Last modified: 2013-02-24 21:18:59 UTC
MILESTONE 11 from http://blogs.sun.com/GullFOSS/entry/chart2_second_integration_candidate_ready crashes on install when soffice.exe is executed with the error message "The application cannot be started. An internal error occured." This happens every time. Sorry there is not more information. Maybe the installer needs work not only to correct whatever is crashing, but to be enhanced to provide useful error messages. This could be done with set points with point values that will be printed out with the error. I also attempted to install the milestone 11 by using the Extension Manager, which fail aslo. The error message is perhaps better at communicating. It reads QUOTE: Adding Extension(s): The operation on file:///C:/Documents%20and%20Settings/Joe/Application%20 Data/OpenOffice.org2/user/uno_packages/cache/uno_packages /492.tmp_/ooo_chart2_milestone11_windows.zip/ooo_chart2_ milestone11_windows/share/registry/modules/org/openoffice/ TypeDetection/Types/fcfg_internalgraphics_types.xcu was started with an invalid parameter. UNQUOTE
The snapshot is a pre-installed office version. We created in on an Intel 32bit Windows machine. What OS have you used when trying to start soffice.exe? Have you tried unzipping the downloaded zip-file for a second time? Maybe that also helps.
change summary, set keyword. @IHA: pls have a look, i'm not able to reproduce and the submittet infos are not significant.
Hi joeconner, There should be no installation involved. Just extract the zip and then start soffice.exe. So am not sure what you mean with 'the installation crashes'? Which windows do you use?
OS is Windows XP Pro with SP2 and all the updates. .NET is not installed. I used the built-in windows zip extractor. I am attaching a file, Milestone 11 Errors.odt, which has images of the error messages, and my machine specifications.
Created attachment 43507 [details] Errors and Computer Spec
Thanks joe. Hm, but I still cannot see any reason for your crash. I would guess that something went wrong during copying, so I would like to beg you to download again. Sorry for any inconvenience.
What version of OpenOffice did you use that worked? Was it 2.20 release candidate? For what it is worth, I could not locate an MD5SUM for Milestone 11 so it is possible but unlikely that I got a corrupted copy. I have a direct high-speed connection to the internet so my downloads do not get interrupted unless the server side crashes during the download process.
I downloaded and tested this one: http://ooo.services.openoffice.org/pub/OpenOffice.org/cws/upload/chart2/mst11/windows/ooo_chart2_milestone11_windows.zip
*What version of OpenOffice did you use that worked? Was it 2.20 release candidate?*
I re-downloaded and executed the unzip directory's SOFFICE.EXE. It worked much better this time, although not perfectly. Both times the download had the same number of bytes, but since I could not locate an MD5SUM for this download I cannot be sure that even now I have a perfect download. When executing SOFFICE.EXE I did receive a series of installation error messages, (altogether five, although the attachment will show only the first four since they seem to be all complaining about the same problem) which I will attach after filing these comments.
Created attachment 43584 [details] ERROR File
Do you have really unzipped the downloaded file? You must unzip it. You cannot run soffice out of the zipped file.
If you only extract the zip to an emtpy directory the sub directory .../ooo_chart2_milestone11_windows/share/uno_packages/cache should be completely empty. Also after starting soffice.exe from .../ooo_chart2_milestone11_windows/program no files will be created in .../uno_packages/cache/... The remaining error messages indicate that you did something with the extension manager or related. What did you do in addition?
closed as works for me